app_shell Sidebar "Cases" highlighted (case detail belongs to Cases section).

State shown: case with active provider request received · waiting client · response bundle blocked by 2 open required action items.

Structured status pills: pills are grouped by layer with vertical dashed separators between groups. When client action is needed, Action required takes primary position to make the next step immediately visible — the full pill chain still reads as a complete state snapshot.
1) Primary state · Action required — surfaced first because client action is the next step.
2) Core case status · Under provider review — the case is in the provider's queue.
3) Waiting side + derived badges · Waiting client + Response bundle blocked · 3 of 5 done.
4) Decision pill · only when Decision received (not shown here).

Primary action: Open provider request →. The Submit-to-provider button is intentionally not shown here — the case is already in review, the next step is to respond to the provider's open request, not to resubmit.
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JK
Cases/CASE-A47 · Onboarding · Acme Corp Pte Ltd
CASE-A47· Provider · Lumen Asia· Corporate onboarding· Submitted 5 days ago

Onboarding · Acme Corp Pte Ltd

Action required
Under provider review
Waiting client Response bundle blocked · 3 of 5 done
Open provider request →
Next: complete 2 provider-requested tasks to unblock the response bundle.

Response bundle blocked

2 required action items are still open. Lumen Asia is waiting for a response to provider request REQ-2026-04-22. 3 of 5 required action items are complete · 2 remain open.
REQ-2026-04-22· From Lumen Asia· Received 22 Apr · 14:08

Source of funds clarification

Deadline in 2 days · 24 Apr 23:59 CET
Waiting client
Provider message "Please confirm the operational address with a recent utility bill or bank statement, and provide an updated Certificate of Incorporation issued within the last 6 months."
Action items created5
Completed3
Open · required2
Send responsedisabled — 2 required items still open
Confirm beneficial owner full legal name and DOB
Required Closed
Provide beneficial owner country of tax residence
Required Closed
Upload beneficial owner ID document
Required Closed
Replace Certificate of Incorporation (not older than 6 months)
Required Open · due in 2d
Confirm operational address — utility bill or bank statement
Required Open · due in 2d
One bundle, all required items. The response is sent as a single bundle once all required action items are complete. Partial responses are not sent to the provider.
Open request →

Timeline

Last 7 events
Today · 14:32
System
Provider request REQ-2026-04-22 changed to partial — 3 of 5 action items closed.
Today · 14:28
JK · Client
Uploaded UBO passport.pdf · action item AI-3 closed.
Yesterday · 09:15
RM · Lumen Asia · Provider
Created provider request «Source of funds clarification» with 5 action items · waiting side → waiting_client.
21 Apr · 11:02
System
Application sent to Lumen Asia · status SENT_TO_PROVIDER → PROVIDER_REVIEWING.
21 Apr · 10:58
JK · Client
Case submitted · readiness check passed · 0 blocking · 0 warnings.
20 Apr · 16:44
JK · Client
Uploaded Articles of Association v1.pdf · field articles_doc filled.
19 Apr · 12:10
JK · Client
Case CASE-A47 created · provider Lumen Asia · type Corporate onboarding.
View full history →

Readiness

Three levels · for Lumen Asia
Level 1 · Required profile fields
Company information required by the provider's profile schema.
12 of 12 fields filled
✓ Complete
Level 2 · Required documents
Documents required by the provider's checklist for this case type.
5 of 6 documents accepted · 1 needs replacement
Blocking · 1
Level 3 · Provider-specific requirements
Additional requirements set by Lumen Asia for this case.
1 follow-up open from REQ-2026-04-22
Blocking · 1

Submitted data

Sent 21 Apr · click to expand
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EVOLISE coordinates workflow, documents, follow-ups, and process statuses. All KYC / AML / EDD, screening, decisioning, custody, and execution remain on the side of the licensed provider.
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