System overview
17 active cases across 9 clients and 3 providers · 5 cases stuck · last seed reset 3 days ago
5
Stuck cases
Waiting client or provider > 5d
Waiting client or provider > 5d
3
Overdue
Deadlines passed across all cases
Deadlines passed across all cases
8
Open provider requests
Waiting client response
Waiting client response
17
Total active cases
Across all clients and providers
Across all clients and providers
Stuck cases · top 5
Full list →CASE-A33 · Polaris Capital
CASE-A41 · Stellar Logistics
CASE-A48 · Northstar Trading B.V.
CASE-A52 · Quasar Holdings
CASE-A39 · Athena Pacific Pte Ltd
Distribution by waiting side
[ Donut chart · 17 total ]
Waiting client
9
Waiting provider
7
Draft / no waiting side yet
1
Clients · top by activity
All clients →| Client | Active | Open requests | Blockers |
|---|---|---|---|
| Polaris Capital | 1 | 2 | 2 |
| Acme Corp Pte Ltd | 1 | 1 | 0 |
| Stellar Logistics | 1 | 1 | 1 |
| Quasar Holdings | 1 | 0 | 0 |
| Meridian Labs Ltd | 1 | 0 | 0 |
Providers · summary
All providers →| Provider | Active cases | Open requests | Avg response |
|---|---|---|---|
| Lumen Asia | 8 | 5 | 2.4d |
| Helios Trust | 5 | 2 | 3.1d |
| Northbank Custody | 4 | 1 | 1.8d |
Average response cycle mock
14.6 days
Average time from case submission to provider decision · across all decided cases in last 30 days
Lumen Asia 13d · Helios Trust 19d · Northbank Custody 11d
Client — what's going on with them
Acme Corp Pte Ltd
Relationships
1 · Lumen Asia
Active cases
1
Open provider requests
1
Open action items
2 · required
Cases · 1 active
CASE-A47 · Corporate onboarding
Recent timeline · 10 events
2h ago
JK · Client · closed
AI-4 on CASE-A47.Yesterday
JK · Client · filled
ubo_tax_residence, closed AI-3.3d ago
RM · Lumen Asia · created
REQ-2026-04-22 with 5 action items.5d ago
Case received by Lumen Asia ·
SUBMITTED → PROVIDER_REVIEWING.5d ago
JK · Client · submitted CASE-A47 · readiness 100%.
7d ago
JK · Client · uploaded
Bank_reference_letter.pdf.10d ago
JK · Client · uploaded UBO documents (5 files).
14d ago
JK · Client · created CASE-A47 with Lumen Asia.
27d ago
Relationship established with Lumen Asia.
27d ago
JK · Client · registered Acme Corp Pte Ltd.