app_shell Sidebar "My cases" highlighted. Workspace = Lumen Asia.

State shown: provider has created a clarification request · waiting client response · 3 of 5 action items closed on client side. Approve / Reject are disabled until the open provider request is resolved — the provider should not make the final decision while clarification is in flight.

Differences from under_review state:
• Sticky header border colour changes (amber, signaling waiting client)
• Status pills: same Core Under provider review but Waiting flips to Client + derived badge Action required from client
• Approve/Reject buttons disabled with blocked-note explanation
• Create provider request still active (provider can pile on more clarifications)
• Open provider request card visible in right column showing 3 of 5 progress with action item list
bell7
RM
My cases / CASE-A47 · Acme Corp Pte Ltd
Sticky on scroll
CASE-A47· Corporate onboarding· Submitted 5 days ago· Last activity 2h ago

Acme Corp Pte Ltd

Under provider review
Waiting client
Action required from client 3 of 5 done
Client workspace
Acme Corp Pte Ltd →

Provider actions

Demo zone

In production these actions happen inside Lumen Asia's own systems. Final decision (Approve / Reject) is blocked while a clarification request is open · resolve or close the open request before deciding.

✓ Approve case demo · blocked ✕ Reject case demo · blocked + Create another provider request demo
Why blocked. Open provider request REQ-2026-04-22 (3 of 5 action items closed) is awaiting client response. Decisions are deliberately gated until the clarification cycle completes — this prevents deciding on incomplete information and is mirrored on the client side, where partial responses to a provider request are not permitted.

Client profile · submitted data

Read-only · captured at submission
Legal entity
Legal entity name
Acme Corp Pte Ltd
Country of incorporation
Singapore
Registration number
202401234R
Legal form
Pte Ltd
Business activity
Primary activity
SaaS / IT services
Annual revenue (USD)
2,400,000

Documents submitted

6 documents · per Lumen Asia checklist
6 documents on file. Replacement Certificate of Incorporation is in flight as part of open provider request REQ-2026-04-22.

Timeline

All events on this case
2h ago
JK · Client · closed action item AI-4 · 3 of 5 done.
Yesterday
JK · Client · filled ubo_tax_residence · closed action item AI-3 · 2 of 5 done.
3d ago
RM · Lumen Asia · created provider request «Source of funds clarification» with 5 action items · waiting client.
5d ago
Case received by Lumen Asia · status SUBMITTED → PROVIDER_REVIEWING.
5d ago
JK · Client · submitted case · readiness 100%.

Provider requests on this case

1 open · 0 closed

Source of funds clarification

REQ-2026-04-22 · Created 3d ago · Deadline 24 Apr · Waiting client
3 of 5 done
  • ✓ UBO country of tax residence Closed
  • ✓ UBO information match confirmation Closed
  • ✓ Director date of birth correction Closed
  • Replace Certificate of Incorporation (not older than 6 months) Required
  • Confirm operational address — utility bill or bank statement Required

Readiness snapshot

At submission
Required profile fields 12 of 12
Required documents 6 of 6
Provider-specific blockers 0
Provider-specific warnings 0
Overall 100% · ready
Open provider request was created after submission to gather additional clarifications · not a readiness blocker, but a follow-up.
EVOLISE coordinates workflow, documents, follow-ups, and process statuses. All KYC / AML / EDD, screening, decisioning, custody, and execution remain on the side of the licensed provider.
Demo provider workspace · Lumen Asia is a placeholder name and does not represent a real commercial relationship.
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