MAS-licensed · digital bank· Singapore· Onboarded 12 Nov 2025· Config v 1.7

Lumen Asia

● Active Demo provider · placeholder name

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Active clients
12 relationships lifetime

Active cases
3 stuck · 5 in normal flow

2.4d mock

Avg cycle time
Submission to decision · last 30d

9d ago

Config last updated
v1.7 · Hong Kong jurisdiction added

Profile Configuration v1.7 Team 4 Audit log 52

Provider configuration is admin-managed. All settings on this tab define how Lumen Asia's workspace behaves and what restrictions apply when clients interact with it (case wizard validation, readiness blockers, document checklists, deadline behaviour). Changes are versioned · current version v1.7 · all edits go to the audit log.

Case types Jurisdictions Industries Document checklists Workflow rules

Case types accepted

3 types · all active

Effect on client cabinet. These case types appear in the dropdown when a client creates a new case with Lumen Asia (/client/cases/new wizard, step 1). Each case type has its own document checklist and workflow rules below.

Corporate onboarding

Full corporate KYC onboarding for new business clients

6 docs required 3 active cases Edit

Account opening

Account setup for existing onboarded clients · multi-currency available

3 docs required 2 active cases Edit

Service activation

Adding new services to existing accounts (international wire, treasury, etc.)

2 docs required 3 active cases Edit

+ Add case type

Jurisdictions

4 accepted · 2 restricted · 3 excluded

Effect on client cabinet. Jurisdictions are matched against client's country of incorporation and registered office. Accepted jurisdictions pass through to readiness check normally. Restricted jurisdictions trigger a warning in client wizard but allow case submission with provider awareness. Excluded jurisdictions block case creation with this provider with explicit reason shown.

Accepted · 4

Singapore × Hong Kong × Malaysia × Indonesia × + Add accepted

Restricted · 2 · warning shown to client

Cayman Islands reason × BVI reason × + Add restricted

Excluded · 3 · case creation blocked

North Korea reason × Iran reason × Crimea region reason × + Add excluded

Industries

12 accepted · 4 restricted

Effect on client cabinet. Industry is matched against client's declared primary activity. Accepted industries pass readiness check normally. Restricted industries trigger a warning and may require additional source-of-funds clarification at provider's discretion.

Accepted · 12

SaaS / IT services × Logistics × Manufacturing × Consulting × Investment / Financial × Import / Export × Retail × Healthcare × Education × Real estate × Holding company × Hospitality × + Add accepted

Restricted · 4 · additional review required

Cryptocurrency / Digital assets reason × Gambling / Betting reason × Cannabis / Adult entertainment reason × Arms / Defence reason × + Add restricted

Document checklist · Corporate onboarding

6 required documents

Document type	Requirement	Acceptance window	Order
Certificate of incorporation From official registry (ACRA, Companies House, etc.)	Required	6 months	1	Edit
Articles of association Constitution / company bylaws	Required	No limit	2	Edit
Proof of address Utility bill, lease, or bank statement	Required	3 months	3	Edit
UBO government ID Passport or national ID · per declared UBO	Required	Must be valid	4	Edit
Bank reference letter From a licensed bank · standard format	Required	3 months	5	Edit
Source of funds statement Structured statement signed by directors	Required	N/A	6	Edit

+ Add document type

Workflow rules

Readiness · deadlines · reminders

Effect on entire workflow. These rules apply across all case types and govern automatic system behaviour (readiness validation, deadline tracking, reminder cadence). Changes here affect every active case immediately.

Readiness validation

Min readiness to submit

Below this, "Submit" button is disabled in client cabinet

Edit

Warnings tolerance

Allow submission with warnings:

If on · warnings show but don't block · client decides to proceed

Edit

Indirect ownership

Trigger warning:

When UBO ownership is indirect through legal entity

Edit

Deadlines

Provider request deadline

Default days from creation

Provider can override per-request when creating

Edit

Reminder cadence

Every days · max 3 reminders before escalation

After 3 reminders without response · admin alert

Edit

Stuck threshold

Mark stuck after days waiting client / days waiting provider

Affects /admin/cases/stuck classification

Edit

Provider response

Min provider response time

Target business days

Used for "avg cycle time" KPI on dashboards

Edit

Verbatim rejection reasons

Required at rejection:

When provider rejects · rejection reason must be filled · stored verbatim

Edit

● Unsaved changes · 0 fields modified · ready when you are

Discard Save as v1.8